3.0 Messages
3.1 Receive and read messages
After a Tester creates a feedback, planners can add comments and communicate with the tester through them. All comments can be viewed via the menu under "Messages” at any time.
If there are unread messages, this is indicated by a red badge on the menu and message buttons.
3.2 Status of Messages
Within the message list, the statuses of messages are displayed using various icons on the left edge of the display:
- Blue “dot” icon: Message not yet read by the tester.
- Green “arrow” icon: Response from the tester has been successfully sent and arrived in the Control Center
- Gray “arrow” icon: Response from the tester has been sent, but has not yet arrived in the Control Center
3.3. Search messages
Within the message list, you can search for specific messages using the search bar.
3.4 Replying to messages
The tester can only reply to a comment if the planner has previously specified this. If the planner has given the option to reply, there is a reply button below the message history, which the tester can use to write his reply. If the planner has not enabled the reply option, you will recognize this by a info text at the very bottom stating "The reply option was not given for this message". Each comment can be replied to only once at maximum.
If the planner has not released the reply option, you can tell by the information displayed at the bottom “The reply option was not given for this message”.
